Unable to upload data to the cloud.

Answer/Cause

It must be connected to the Internet via LTE or LAN to upload data to the cloud.

The following are possible causes.

1) There is a problem with the LTE connection.

2) There is a problem with the LAN connection.

3) There is a problem on the cloud side.

Explanation/How to deal

Please take the following treatment and try uploading again.

If the problem is not solved, please contact us.

1）When there is a problem with LTE connection

• Move Edgebox to a location with good reception.
• Make sure the SIM card is inserted properly.
• Please re-configure the LTE network. Refer to the manual: "Setting up the LTE network”

2) When there is a problem with the LAN connection

• Check whether the LAN cable is plugged in or not.
• Connect a LAN cable to a notebook PC etc., to confirm the Internet connection for evaluating whether the cable itself is the trouble.
• If there is a problem with the LAN cable, please contact the network administrator of the jobsite.

3) When there is a problem on the cloud side

• 　　We apologize for the inconvenience, but please wait until it is restored.